Tips on Getting and Keeping Agency Clients

The article below was written as a guest post for the American Translators Association (ATA) Savvy Newcomer blog by our own DVTA president, Tony Guerra. Tony is also involved in numerous volunteer activities for ATA, including as National Chapters Chair, interpretation Policy Advisory Committee, the PR Committee’s Speakers Forum, and ATA’s Mentoring Program.

Reblogged from The Savvy Newcomer with permission from the author

After a ten-year stretch as director of the interpreting department for a mid-sized language company on the East Coast, I have recently reentered the freelance world. The language industry has changed considerably for independent contractors since I last worked as an interpreter, and while there is more work to be had, there are also more interpreters and more rigorous standards, certification requirements and regulations. I have encountered the freelance challenges of self promotion, procuring assignments, and negotiating scrutiny in the face of fierce competition. I’ve taken stock of what interests me, what I am good at, my current qualifications and of course, what is in demand.

My strategy is to secure work with agencies as much as possible to build my practice, while concurrently developing my skills, accreditations and specializations.

Below is a systematic approach which breaks down the various elements or steps in the process. This is not intended to be linear but rather circular in that many of the elements can be revisited and are interchangeable, overlapping and ongoing.

RESEARCH

Knowledge is power. Keeping current means staying informed of latest trends, new regulations, recent developments and relevant technology to better understand your place in the business. Starting with a thorough and honest self-assessment will help you know how you fit into the professional spectrum and how you stack up against the competition, in order to leverage your services. This self examination can be critical in determining if and how you are equipped to be a successful freelancer in the language industry.

Self-Evaluation

Education: What was your field of study, what degrees or certifications have you attained or do you need to attain to adequately compete?

Skills and Proficiency: For interpreters, modes in simultaneous, consecutive, or sight, and for translators, what CAT tools and formats do you work in and what is your maximum capacity of words per day?

Background: What are your working language pairs and are they equally bi-directional? Are you a native speaker of one or both languages of your pair (for interpreters) or of the target language (for translators)? Have you lived or worked in the non-native country? How many years have you worked in the industry?

Personal considerations: Are there any health or family restrictions? Interpreters: Are you willing to travel? Do you have the time and resources to service a large geographical area? With small children, how many hours a day can you dedicate? Are you the main breadwinner in your family and are you capable of working at this on a part-time or full-time basis? Are you financially able to weather seasonal dry spells? This may influence the volume of work you may need to generate as an independent contractor.

Industry Evaluation

Where is the work? Is there enough work for your language pair in your region to sustain a career in the language industry? Do you plan to work solely as an interpreter, a translator or both?

What is the going rate for your services in your region?

How unique is your language group – locally or nationally – and how do your qualifications compare to those of your colleagues with similar education and backgrounds?

What and where are some of the dominant or obvious business opportunities for your language group (e.g. Pashtu/Government, Japanese/Patents). If you know that the demand for your specialization is greater than the qualified supply, it is advisable to assess the current industry value, capitalize on that uniqueness and strategically position yourself accordingly.

Agency Evaluation

Once some of the questions above have been addressed, you can begin to research and explore the agencies which might best fit some of the above established criteria. For most interpreters, starting with a local search makes the most sense. Working through your local Chapter as well as the ATA for their corporate members is another good place to begin. The ATA annual conference attracts agencies from all over the country that have legal, medical, business and government clients in states beyond the location of their headquarters. Referrals from colleagues whom you trust and respect can also be a great way to expand your services to new agencies. Ultimately, you want to find agencies that are a good match for your services and that are reputable. It is always a good idea to cross-reference a new or unknown agency with other experienced and respected colleagues.

RESUMÉ / CV

Once you have identified and captured your qualifications, you will need to organize and present your profile in a single document tailored specifically to feature your professional language skills. For most agencies, a one or two-page resumé should suffice to accurately package your services. Your resumé is your single most powerful marketing tool. It is your opportunity to tell your story, to pitch your unique services to a Project Manager (PM) or Vendor Manager. These are typically the ones who receive, analyze, file or discard solicitations by hundreds of applicants both locally and internationally. A resumé should be above all truthful, well organized and formatted, concise and easy to read, with consistent and accurate grammatical structure. I have seen too many resumés tossed because of poor planning, typos, gaps of information, or language skills hidden in obscure places where they are easily missed. Polish your resumé so that it is outstanding and structured so that your most salient skills are immediately recognizable at a glance.

For higher-level work (e.g. legal document review, conferences) a longer CV may be desirable which details the years, clients and specific nature of complex assignments. Resumés should always be sent in a protected format such as encrypted PDF to protect your information and prevent tampering or piracy.

PROMOTION: GETTING/KEEPING THE WORK

Promotional Materials

Once you have conducted the necessary research to identify the targeted ideal agencies, you will need to put together an organized outreach strategy to circulate your resumé for potential work. Utilize LinkedIn and treat it as an extension of your resumé. If you do not have a website, recruiters doing a simple Google search of your name will find your LinkedIn profile. If not already a member of ATA or your local ATA chapter, invest the time and minor funds to join and tap into the terrific resources each offers. The better agencies will always resort to the directory in their searches for linguists. ATA, Chapter or Affiliate networking and educational events offer not only professional development and social support but also provide the opportunity for face-to-face contact with sponsoring agencies. The ATA annual conference and the ATA directory profile also attract top national agencies searching for talent. More and more professional translators and interpreters are creating websites to promote their services and can be another great marketing tool to reflect a polished, professional image, which can generate a lot of online traffic. Applying the same structural, aesthetic, grammatical and ethical rules as resumés, websites also require additional maintenance and utility. It should be noted that an outdated or dysfunctional website can be detrimental to landing a job and worse, to your reputation.

Introductory and Follow-up Emails

An email is your chance to close the deal, especially if acquiring your services may satisfy a deficiency in an agency’s language roster or fill a void for the loss of another vendor through illness, death or relocation. If you are following up with an agency after personally meeting with the owner, vendor manager or PM, be sure to add a personal touch, recapping the event with perhaps an anecdote reminding them of a chat you might have had or a colleague’s introduction or referral. If you are reaching out cold, try to make it as personable as possible, addressing it to the appropriate person. Emails with an impersonal opening, poor grammar or spelling in the target language might be deleted without even getting the resumé attachment opened. Because you never have a second chance to make a good first impression, an introductory email has to strike the right note and indicate the courtesy, professionalism and communication skills that would be desirable from a vendor representing the agency if ultimately hired. At the risk of being obvious, when presented with a job opportunity, not missing deadlines and returning emails in a timely fashion are sacrosanct to a successful practice.

CULTIVATING THE RELATIONSHIP

One of the most rewarding aspects of our profession and an additional benefit of working with multiple agencies is the variety of assignments you can enjoy in a given week. Both legal and medical certification programs require continuing professional development as part of the code of conduct and ethics. Developing skills through diverse workshops, courses and accreditation programs, besides refining our skills, can permit you to expand the types of agencies, clients and settings that require language access. Once an agency evaluates an independent contractor as a top-tier vendor, they will always call on them first when a choice assignment becomes available because they know they can rely on quality, with consistent, fairly priced services. Another great way to keep your profile prominent on an agency’s radar is to regularly communicate to them new certifications achieved, new industries you are able to cover or an increase in your availability. Once you become a regular and can develop a relationship with one or two PMs, remind them of your services, keeping them informed by contacting them with vacation notices, birth notices and/or Christmas cards. PMs will often share these with co-workers and the preferred status is then shared among departments. All of these individuals are more than clients; they are human beings who – in addition to appreciating quality, flexibility and punctuality – respond to kindness, humor and courtesy.

 

2017 East Coast Interpreters and Translators Summit

DVTA is proud to announce the return of the East Coast Interpreters and Translators Summit on Saturday, May 6, 2017. The second annual event will feature a one-day slate of sessions on topics ranging from words recently added to the Real Academia Española’s official Spanish dictionary to situations in which linguists may incur secondary trauma and how to handle them. Our Board is pleased to have lined up a number of key speakers, including local language industry professionals Jiri Stejskal, CETRA’s CEO and former ATA president, and Deborah Saldaña, NICHC interpreter trainer, as well as Deborah Wexler, a translator and subtitling specialist who resides in California.

DVTA and/or ATA members may register for the event at a special early bird rate until March 26, after which the regular rate will apply until April 20. The Summit has received approval for 6 ATA CEU credits, with other continuing education points pending approval. We are also looking forward to hosting an ATA certification exam sitting on the following day, May 7.

La Salle University has graciously agreed to host this year’s event again, and we are all looking forward to a great time of education and networking while we enjoy the company of our fellow language professionals.

To register and find more information, please visit www.regonline.com/2017dvtaeastcoastsummit

DVTA Hosts September ATA Certification Exam

Sunday morning, September 11, was the first time the DVTA held a computerized sitting of the ATA certification exam. There were three proctors: Vicki Hain Poorman, Linda Pollack-Johnson, and Helge Gunther. We originally expected 10 candidates, but one switched to a sitting later in the month in the D.C. area. Candidates for this sitting still had the option to hand-write the exam, but all chose to use their laptops. They were testing in four language combinations, between English and Spanish, Portuguese, Russian and Mandarin.

Things started a bit late due to some confusion with the venue staff about times, but the Vision for Equality folks could not have been more helpful. We really are grateful to them for all they did. They arranged the room so each of the nine candidates had a table to him- or herself, with space for a laptop and dictionaries, all spaced around the perimeter of the room so we proctors could observe from behind them with minimal disturbance. We extended the ending time a little to make sure everyone could use the full three hours allotted.

The candidates brought their own laptops. Several of them were from out of DVTA’s coverage area, including one who came all the way from Oregon! Helge was our Mac expert. Linda and I were particularly grateful she was there, since two of our three Mac users needed a bit of tech help at the start. Otherwise, things went pretty smoothly overall. ATA exam rules allowed the candidates to use limited internet aids, including Linguee and the lookup feature of WordReference, but no forums or chat rooms such as ProZ. And (need I even say it?) NO Google Translate! There was a list of permitted and prohibited sites that was sent to the candidates (and to me as head proctor) beforehand.

As someone who took the exams too many years ago to count, I was interested to see how the process went this time. Fortunately, there was no “drama” to report. No one argued with the rules, or appeared to be trying to use unauthorized assistance. A couple of candidates finished a little earlier than the others and left; we had to stop the rest of them when time was up. All were friendly and cooperative. I learned about several new (to me) internet resources for translators and writers, largely from the list of sites provided. (I mostly work in interpreting these days.)

The only unpleasant surprise was the amount Helge had to pay to park in the lot across the street from the venue, the Cast Iron Building. Warning to attendees at future DVTA events there: The parking seemed outrageous to me! Take public transportation if you can, or carpool and share the cost.

All in all, I enjoyed the experience and hope the DVTA will be able to host future sittings of the ATA exams in which candidates may use computers. There is still, I would say, a minor bug or two in the process, but it makes a lot of sense in terms of reflecting how we really work today. Many, many thanks to my fellow proctors, Linda and Helge, and to the DVTA board for agreeing to give this a try.   

Vicki Hain Poorman, M.A., CMI – Spanish

Forensic Transcription and Translation Sessions at DVTA Summit

The September 10 East Coast Translators and Interpreters Summit, a first for the DVTA, brought in attendees from ten different U.S. states, representing 14 languages. Nearly one hundred individuals attended the Summit, participating either as attendees, sponsors, exhibitors, students, or speakers. The one-day Summit included several educational sessions that were eligible as CEU credits for certified professionals, and an ATA certification exam on Sunday for those interested in becoming certified.

Among the sessions offered were two lectures given by certified interpreter and translator Judith Kenigson Kristy, an expert in the area of forensic transcription and translation (FTT). Kenigson Kristy’s two sessions were well-attended, and for good reason! Her lecture on this too-often-ignored aspect of language services was enthralling and very informational. Between answering questions from attendees on how to estimate timing for these types of projects, how to know our responsibilities as transcribers, and how to format transcripts for the courts and attorneys, Kenigson Kristy provided DVDs containing helpful resources and practice recordings so that participants could not only learn about FTT but also give it a try for themselves.

Attendees listen eagerly to the lecture on transcription

Attendees listen eagerly to the lecture on transcription

One of the most helpful aspects of the FTT sessions was learning some specific and hands-on tips about transcription techniques and software. For instance, Kenigson Kristy listed several of her most commonly-used abbreviations in transcripts and their meanings ([IA] for inaudible, [INT] for interrupted, [UI] for unintelligible, etc.) and also gave a demonstration of how to reduce background noise in a tricky audio file using Wave Pad, an audio editing software. Additional tips included foot pedal basics, types of headphones that won’t hurt your ears, and a workflow for completing FTT projects: first review the audio and map out who is speaking and when; then do a first pass of the transcription; next, do a second review of the transcript after editing the audio to reduce background noise; finally, review the source audio again to ensure that you’ve only written what you can really hear before translating and editing the transcript.

DVTA appreciates Ms. Kenigson Kristy’s and all of our other speakers’ willingness to share their tips and tricks with Summit participants and we look forward to more great events like this in the future!

East Coast Interpreters and Translators Summit – Opening and Closing Remarks

This past weekend DVTA held the first ever East Coast Interpreters and Translators Summit at La Salle University in Philadelphia. We are proud to say that the event was a success, drawing in attendees from a variety of places, languages, and fields of expertise and covering a multitude of topics. For those of you who were not able to attend this event, you can find a copy below of DVTA President Tony Guerra’s opening and closing remarks – so you can see a small sampling of what you missed!

DVTA President Tony Guerra welcome attendees

DVTA President Tony Guerra welcomes attendees

Opening Remarks

Welcome to DVTA’s East Coast Interpreters and Translators Summit!

I am so pleased to see so many familiar and new faces here today. According to our registration records, we have a tremendous representation of language diversity present, including German, Spanish, Vietnamese, Arabic, Italian, French, Portuguese, Indonesian, Russian, Japanese, Turkish, Darfurian, Cantonese and Mandarin.

These participants not only represent a variety of language skills in translation, interpretation, transcription, voice-over, editing, subtitling and other applications but many of you are also experts in multiple fields and industries such as legal, medical, pharmaceutical, engineering, financial, government and military, marketing and so on.

I am reminded of a conversation I overheard between two interpreters on a ship that went something like this:

One says to the other “What happens if the ship goes down? I can’t swim…”

The colleague responds, “I can’t either, but I know how to yell for help in nine languages!”

Such talent in one room! Our membership is not limited to just freelance linguists but also agency representatives and project managers. Our Summit is a national and international affair, boasting participants from not only PA but also MD, OH, NY, NJ, DC, DE, TN, OR and even from the Middle East, Jordan!

You can’t imagine how proud I am to be associated with this unique association made up of remarkable skill, intellect and accomplishment. This year marks the 55th year that the DVTA has been in existence. DVTA past president, Helge Gunther, who is with us here today and set the bar very high during her tenure, a few years ago wrote an article for the ATA Chronicle on the history of the DVTA.

Established in 1960, a group of translators from Philadelphia and Camden started to get together for meetings, created some programs and even put out a newsletter. One year later, the newly formed American Translators Association (ATA as we now know it) formally accepted the DVTA as its first Chapter.  Currently there are over 15 Chapters and Affiliates nationwide, with DVTA still regarded as one of the most vital and prolific amongst all.  This reputation is well earned due to the tireless commitment and efforts of our outstanding board of directors, our committees and volunteers and the essential participation of all of you in the programs and events we organize on your behalf – as evidenced here today!

Another driver of our vibrant and dynamic culture is the continued sponsorships that we frequently receive from our corporate and institutional members.  Today’s Summit was made possible in part through the support of the Hispanic Institute, facilitating our use of their beautiful facility here at La Salle; our Platinum Sponsor, Nationalities Service Center; Gold Sponsors Language Services Consultants and Cross Cultural Communications; and Silver Sponsors Magna Legal Services, Accent Interpreting, Ricarti Group, and Magna Voce. Please be sure to stop by their exhibition tables in the Lobby of Holroyd Hall, say hello and introduce yourselves. We are also delighted to have the National Association of Judiciary Interpreters and Translators (NAJIT) as a special exhibitor.

Now, I would be remiss if I neglected to also acknowledge the American Translators Association, which is our umbrella organization and which provides the DVTA not only with some financial support annually but also guidance, structure and resources to make these types of quality educational programs possible.

DVTA’s affiliation with the ATA, and in particular our Board’s and members’ participation in the ATA Annual Conference, allows us to tap into and bring to you the leading thinkers, teachers and pioneers in the language industry.  These conferences are designed to inspire us to be better translators and interpreters, to sharpen our linguistic skills, refine our technical abilities, and streamline our business practices. We recognize that not everyone has the time or budget to travel to San Francisco for four or five days, so what we try to do here today is to bring you a sampling of the types of fantastic international programming that comes together every year at ATA. The DVTA Programming Committee has done its best to create solid, distinct and enriching sessions in a way that will allow you all to get the most out of a single day.

I’d like to tend now to a bit of housekeeping and logistics regarding the Summit.. Please take the time after each session to fill out the green evaluation form so that DVTA’s Programming Committee is able to ensure that your interests, feedback and preferences are well considered in shaping future events.

In conclusion, I’d like to congratulate all of you for taking the time out of your weekend and for investing in your professional development by participating in our Summit. Not only will you leave enlightened, inspired and better connected to other professionals and agencies, but hopefully, the rewards will also manifest financially.  In other words, attending this Summit makes good business sense.  The May/June Chronicle in your folder has an article on a recent industry survey which reports that translators and interpreters who have some form of certification or accreditation earn about $5K to $10K more per year than those who have none. Quality, precision, education and business savvy do make a difference! Now without further ado, I’d like to present our keynote speaker and my good friend, Ms. Dorothee Racette.

2016-summit-group-dvta-la-salle

Group photo at DVTA East Coast Summit

Closing Remarks

Thank you all for your valuable participation in our Summit.

I’d like to take this opportunity to thank our Programming Committee for their very hard work to make this Summit happen: Maria Emma Weir and Carlota Dalziel, DVTA Programming Co-Chairs. The Programming Committee: Rudy Tellez, Anne Connor, Eliane Markus and Eileen Haag, for tirelessly lending their time, creativity and energy towards making this happen during the last 6 months

I also want to thank those volunteers that came forward at the 11th hour to help in the actual execution of the event: Marina Fayanova, Melissa Chaves, Laurie Lane and Christine Verduin.

It was my distinct pleasure to work together with all of these volunteers and watch this amazing program take place. Thank you, thank you!

The work began last March, with planning and reviewing feedback from our members. After identifying topics, from there we reached out to potential speakers who were experts in the fields we wanted to include. The venue, the logistics and details all followed over the past seven months.

Please note that in October, we will be conducting elections for three positions which will be opening up on our board of directors and are currently accepting nominations of colleagues – or you may also self-nominate. We will be voting on a new Secretary, as Anne Connor will be stepping down, as will our Program Chairs Maria Weir and Carlota  Dalziel.  Interested candidates may contact Rita Weil or Yongmei Li for more information. We will be sending out reminder emails with details on the elections.

Safe travels and we hope to see you at our next event!

Tony Guerra.

President, DVTA